Returns & Exchanges
Due to the perishable nature of our products, Official Rap Snacks does not accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
1
Inspect Your Items
Upon delivery, please immediately check your snacks for any signs of shipping damage or order discrepancies.
2
Document the Issue
Take clear photos of the damaged packaging or the incorrect items received to include with your claim.
3
Contact Support
Email our customer service team within 48 hours of delivery with your order number and the photo documentation.
4
Resolution Process
Our team will review your request and issue a replacement or a refund to your original payment method for qualified claims.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing